Executive Summary
Dockside Shopping Centre needed a parking setup that could handle busy retail traffic while improving payment flow, access control, customer experience and operational visibility.
Twin delivered an integrated system combining parking barrier systems, ANPR, parking payment terminals, TwinPay support, EV charging, NHS staff access workflows and reporting tools to support a scalable retail parking environment.
Parking Systems Installed at Dockside
- Parking barrier systems for controlled site entry and exit
- Parking payment terminals for pay-on-exit and mixed payment journeys
- ANPR parking systems for access recognition and exit validation
- Access control systems for authorised users and managed parking workflows
- EV charging integration linked to payments and site management
- Back-office reporting for operational oversight and tariff control
Gallery
Barrier System Overview
The Challenge: Dockside Shopping Centre needed a secure, scalable parking environment capable of handling busy vehicle movements, flexible user journeys and smooth exit processing.
Our Solution: Twin implemented an integrated parking barrier and payment system connected to ANPR, payment hardware, mobile payment support and live management tools.
Related services: car park barrier systems, ANPR solutions, access control systems.
Entrance Barrier
- Automatic activation: vehicle detection and fast barrier response.
- Safer traffic flow: entrance controls help reduce misuse and wrong-way movement.
- Efficient processing: quick vehicle handling during busy periods.
Exit Barriers
- ANPR detection: registration capture and stay validation at exit.
- Free-period logic: short stays can exit automatically where tariff rules allow.
- Paid exits: paid vehicles are validated before the barrier lifts.
- Support handling: intercom and staff override support when required.
- Mobile payments: TwinPay can support digital payment journeys.
Parking Payment Systems
Dockside used a pay-on-exit parking payment setup designed for retail visitors who need a clear, flexible and low-friction payment journey.
- Arrival and parking: no unnecessary upfront payment.
- Parking payment terminals: MK3 terminals and coin-capable payment hardware.
- Flexible payment methods: coins, contactless and TwinPay App.
- Exit validation: ANPR confirms payment status before barrier opening.
Explore the main product pages for parking payment terminals and TwinPay mobile payments.
Tariffs, Perks and Parking Rules
- Cinema offers: discounted or adjusted tariffs for specific visitor groups.
- Retail parking perks: extended free parking where site rules allow.
- Residential permit handling: managed access and booking options.
EV Charging Integration
Twin installed EV chargers integrated into the wider parking system so users could manage charging and parking within one joined-up experience.
See how this connects with Twin Charge EV solutions.
NHS System Integration
Twin also implemented a bespoke workflow for NHS-linked authorised users, helping automate lease-space access and reduce manual handling.
- Automated authorisation: less manual validation.
- Operational efficiency: reduced admin overhead.
- Accountability: clearer access records.
- Simplified user journey: smoother repeat access.
Reporting and Insights
The Dockside setup also relied on data visibility for usage trends, tariff review and operational planning.
- Vehicle analysis: entry and exit activity tracking.
- Vehicle-type segmentation: petrol, diesel, hybrid and EV visibility.
- Dwell-time insight: average stay and usage behaviour.
- Custom reporting: period-based analysis for promotions and planning.
Explore the Twin Back Office for reporting and operational control.
Conclusion
Dockside Shopping Centre shows how Twin can combine parking barrier systems, parking payment terminals, ANPR, access control, EV charging and data-led management into one practical retail parking solution.
Contact us at [email protected] or 0114 349 7070.